Refund policy

Return & Refund Policy

At VELLNORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

To be eligible for a return, items must:

  • Be returned within 3 DAYS of delivery

  • Be unused, unworn, and in original condition

  • Include original tags and packaging

  • Not show signs of damage, washing, or alteration

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products

  • Gift cards

  • Final sale or clearance items

  • Used or damaged products not caused during shipping

Return Process

To initiate a return, please contact us at official.vellnora@gmail.com with:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or defective)

Once your request is approved, return instructions will be provided.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 2-3 Business days.

Please note that bank or payment provider processing times may vary.

Exchanges

We currently offer exchanges for:

  • Incorrect sizes

  • Damaged products

  • Defective items

To request an exchange, contact us within 24 hours of receiving your order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please email us at official.vellnora@gmail.com within 24 hours  of delivery along with clear photos of the issue.

We will work quickly to provide a replacement, exchange, or refund where applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

  • The product is defective

Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

official.vellnora@gmail.com