Terms of service

Terms of Service

Welcome to VELLNORA. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Terms

When creating an account on our website, you agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of your account credentials

  • Accept responsibility for all activities under your account

You must notify us immediately at official.vellnora@gmail.com if you suspect unauthorized access to your account.

3. Pricing and Payment

All prices listed on the website are in INR unless otherwise specified.

We reserve the right to modify prices at any time without prior notice.

Payments must be completed using approved payment methods available on the website. Orders will only be processed after successful payment confirmation.

In case of payment failure, your order may be delayed or canceled.

4. Product Descriptions

We strive to ensure that all product descriptions, images, and pricing information are accurate.

However, we do not guarantee that:

  • Product colors displayed on your device will be completely accurate

  • Product descriptions are error-free

  • All information is always current or complete

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment, the applicable refund will be processed to your original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within 2-3 business days.

Delivery timelines may vary depending on location, courier availability, holidays, or unforeseen circumstances.

Vellnora is not responsible for delays caused by shipping carriers or events beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review the policy available on our website before making a purchase.

8. Prohibited Uses

You agree not to use this website:

  • For unlawful purposes

  • To violate any applicable laws or regulations

  • To distribute malware, spam, or harmful code

  • To infringe intellectual property rights

  • To engage in fraudulent or abusive activity

  • To interfere with website security or functionality

Violation of these terms may result in suspension or termination of access to our services.

9. Intellectual Property

All content on this website including logos, designs, images, text, graphics, and branding is the property of Vellnora and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Vellnora shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or data

  • Delays or interruptions in service

  • Product misuse by customers

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product.

11. Third-Party Services

Our website may include links or integrations with third-party services such as payment gateways or shipping providers.

We are not responsible for the content, policies, or practices of third-party services.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Contact Information

For questions regarding these Terms of Service, please contact us at:

official.vellnora@gmail.com