Shipping policy

Shipping Policy

Thank you for shopping with Vellnora. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery.

Order Processing Time

All orders are processed after payment confirmation or by call confirmation(*COD).

Orders are processed on business days only, excluding weekends and public holidays.

During high-demand periods, launches, or promotional events, processing times may be slightly extended.

Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if applicable)

Shipping methods available for your order will be shown during checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Courier partner details

  • Tracking link (if available)

Tracking updates may take up to 24–48 hours to appear after dispatch.

Delivery Issues and Delays

While we work closely with our shipping partners, delays may occasionally occur due to:

  • Weather conditions

  • Courier disruptions

  • Incorrect shipping information

  • High order volumes

  • Customs clearance delays

Vellnora is not responsible for delays caused by external courier services or circumstances beyond our control.

If your package is significantly delayed or lost, please contact us at official.vellnora@gmail.com and we will assist you as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If incorrect or incomplete information is provided, delivery delays or failed deliveries may occur. Additional shipping charges may apply for re-delivery attempts.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery at official.vellnora@gmail.com with:

  • Your order number

  • Photos of the damaged package/product

We will review the issue and work toward an appropriate resolution.

Contact Us

For any shipping-related questions or concerns, please contact:

official.vellnora@gmail.com